Frequently Asked Questions
Have Any Question?
Getting a quotation is simple. Contact us via phone, Whats App, email or through our website and provide details about the service you require. Where necessary, we will arrange a site visit to assess your premises before preparing a personalized, no-obligation quotation.
STN Cleaning Services is based in Nairobi and proudly serves clients across Nairobi and its surrounding areas. We also undertake projects in other parts of Kenya depending on the scope and requirements of the assignment.
Yes. We offer both one-time cleaning services and recurring cleaning schedules, including daily, weekly, bi-weekly, monthly, and customized maintenance plans.
Yes. Our team arrives fully equipped with professional cleaning equipment, tools and high-quality cleaning products required to complete the job efficiently. If you have specific product preferences, we are happy to discuss your requirements in advance.
Yes. We understand that some clients require cleaning services outside regular working hours to avoid disrupting their operations. Depending on availability, we offer flexible scheduling, including evenings, weekends and public holidays by prior arrangement.
The duration depends on the size of the property, the type of cleaning required and the condition of the premises. Once we assess your requirements, we will provide an estimated completion time before work begins.
Absolutely. All STN Cleaning Services personnel undergo continuous training in professional cleaning techniques, equipment handling, workplace safety, customer service and quality assurance to ensure consistently high standards.
Yes. We strive to accommodate urgent cleaning requests whenever possible. Contact us directly and our team will advise on availability and arrange the earliest possible service.
We accept convenient payment methods, including bank transfers, mobile money and other approved payment options. Payment terms will be discussed and agreed upon before service delivery.
You can reach us by phone, Whats App, email or through our social media platforms during business hours. Our customer support team is always ready to answer your questions, provide professional advice and help you schedule the service that best meets your needs.
Have Any Query?
Get To Know Our Pricings?
Visit the pricing page to see our different pricings